Shipping policy

Last Updated: February 22, 2026

Thank you for shopping with GemSpike. This Shipping Policy explains how we process and deliver orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

After your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Locations

We currently ship to:

  • United States

  • Selected international destinations

Shipping availability may vary based on location.

3. Estimated Delivery Times

Delivery times vary depending on your location:

  • United States: 5–10 business days

  • International: 7–21 business days

Please note: delivery times are estimates and not guaranteed.

4. Shipping Fees

Shipping costs are calculated at checkout based on destination and selected shipping method.

Free shipping promotions (if applicable) will be clearly displayed at checkout.

5. Customs, Duties & Taxes

For international orders, customers are responsible for any customs fees, duties, or import taxes imposed by their country.

6. Incorrect Address

Customers are responsible for providing accurate shipping details.
We are not responsible for delays or losses caused by incorrect addresses.

7. Lost or Delayed Shipments

If your order is delayed or lost, please contact us at:
Email: info@gemspike.com

We will work with the carrier to investigate.